Cancellation & Refund Policy


Every booking made on BookMyTicket is subject to cancellation charges levied by the airline,hotel,bus which may vary by their booking class.

Some booked fares may be non-refundable as per the specific service's policy.

Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline.

Online Cancellations

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, BookMyTicket will charge per person as standard cancellation charges.

Offline Cancellations:

To amend/cancel your ticket offline, contact BookMyTicket Customer Care at 02261419999. For international flight bookings, call 02261419999. For all offline cancellation of domestic flights and international booking as per standard cancellation charges.

Only cancellation requests made online or telephonic through our customer support shall be entertained. BookMyTicket shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail.

For e-tickets, if your cancellation request is made less than 3 hours before departure, you'll need to contact the airline directly to get your reservation cancelled.

If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. BookMyTicket will not be able to process the refund for the same and will not take any responsibility for the same.

How do I get a refund after canceling my ticket?

After canceling your booking, you will need to send us the paper ticket to the following address

  • Address




    P.O Box, 353 Three Avenue.

  • Phone

    PHONE NO:- 022-61419999

On receiving the ticket, the refund shall be processed within 30 days from the date of receipt.

In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Please note convenience fee charged at the time of booking will not be refundable.

Refunds :

It is mandatory to contact BookMyTicket for all refunds, as the airline will not be able to refund your tickets booked at

All refund will be made in the same form in which payment was made within 7 working days

If you need a refund for paper tickets, please send them back to us. Your tickets must reach us within 48 hours of the time of cancellation so that we can get them endorsed by the airline for you.

If your paper ticket gets lost or damaged, the airline will not be able to process a refund request.

All cancellations made directly with the Airline need to be intimated to BookMyTicket by Email or Phone in order to initiate the refunds process

BookMyTicket reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. BookMyTicket further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services

In case, there is a short charging by BookMyTicket for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. BookMyTicket is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation

The User shall request BookMyTicket for any refunds against the un utilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and BookMyTicket as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such un utilized or no show air or hotel booking shall be deemed to have been forfeited